.support-panel{padding:22px;margin-bottom:20px}.support-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(135px,1fr));gap:12px;margin:0 0 20px}.support-metrics>div{padding:16px}.support-metrics strong{display:block;font-size:25px;margin-top:8px}.support-metrics small{color:#667085}.support-toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:12px 0}.support-toolbar .search-field{flex:1;min-width:180px}.support-priority{padding:4px 9px;border-radius:7px;background:#f0f3f7;color:#475467;white-space:nowrap}.support-priority.high{background:#fff3da;color:#875600}.support-priority.urgent{background:#fce9eb;color:#943647}.support-drawer{position:fixed;right:0;top:0;height:100dvh;width:min(630px,95vw);z-index:130;background:#fff;box-shadow:-10px 0 48px #18233c26;border-left:1px solid #e7e9f0;overflow:auto}.support-drawer>header{position:sticky;top:0;z-index:2;display:flex;justify-content:space-between;align-items:center;padding:16px 22px;background:#fff;border-bottom:1px solid #e7e9f0}.support-drawer h2{font-size:19px}.support-drawer-body{padding:22px}.support-text,.support-timeline p{white-space:pre-wrap;overflow-wrap:anywhere}.support-sla{display:grid;grid-template-columns:1fr 1fr;gap:12px;background:#f5f7fc;padding:14px;border-radius:12px;margin-top:16px}.support-sla small,.crm-context-section [data-support]~small{display:block;color:#667085;font-size:12px}.support-timeline article{padding:14px;border-left:3px solid #c8d5e9;margin:10px 0;border-radius:7px;background:#f8faff}.support-timeline article.internal-note{background:#fff9e8;border-color:#e6c66d}.support-hint{background:#eef3ff;color:#40557d;border-radius:9px;padding:12px}.support-articles{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:18px;margin-top:20px}.support-articles article{border:1px solid #e5e9f2;border-radius:13px;padding:20px}.support-articles h3{margin:14px 0 9px}.support-day{display:inline-flex;gap:5px;align-items:center;margin:6px}.support-mention-list{background:#fff;border:1px solid #dde3ed;border-radius:8px;max-height:160px;overflow:auto}.support-mention-list button{display:block;padding:9px;width:100%;text-align:left;border:0;background:transparent}.support-mention-list button:hover{background:#eaf3fa}.support-drawer input,.support-drawer select,.support-drawer textarea,.support-panel input,.support-panel select{max-width:100%;min-width:0}#support-sla input[type=number]{width:100px}#support-sla fieldset{border:1px solid #e5e9f2;border-radius:10px;padding:10px;margin:14px 0}.support-public{margin:0;background:#f3f6fb;color:#192339;font:16px/1.6 system-ui,sans-serif}.support-public main{max-width:720px;margin:6vh auto;padding:32px;background:#fff;border-radius:18px;box-shadow:0 8px 36px #1223430c}.support-public label{display:block;margin-bottom:18px}.support-public select,.support-public textarea{display:block;width:100%;box-sizing:border-box;margin-top:8px;padding:12px;border:1px solid #d6dfea;border-radius:9px;font:inherit}.support-public button{padding:12px 24px;background:#6657d9;color:white;border:0;border-radius:9px;font:inherit}.support-public .kb-content{overflow-wrap:anywhere}.crm-chat-header .support-toolbar{margin-left:auto}.support-panel td p{max-width:240px;overflow-wrap:anywhere;margin:6px 0}.support-panel .table-wrap{overflow:auto}#support-create .form-grid,#support-inline .form-grid,#support-sla .form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media(max-width:600px){.support-panel,.support-drawer-body{padding:14px}.support-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.support-drawer{width:100vw}.support-sla{grid-template-columns:1fr}.support-public main{margin:16px;padding:22px}.crm-chat-header{flex-wrap:wrap}#support-create .form-grid,#support-inline .form-grid,#support-sla .form-grid{grid-template-columns:1fr}}
.support-breakdown{display:grid;grid-template-columns:1fr 1fr;gap:20px}.support-drawer-body small{display:block;color:#667085}.support-drawer .btn{max-width:100%;white-space:normal}@media(max-width:600px){.support-breakdown{grid-template-columns:1fr}}