/* Inbox only: the application fills the viewport; each column owns its scroll. */
body.crm-inbox-active{height:100dvh;min-height:0;overflow:hidden}
body.crm-inbox-active .app-shell{height:100dvh;min-height:0;overflow:hidden;transition:none}
body.crm-inbox-active .topbar{flex:0 0 76px;height:76px;padding:0 24px}
body.crm-inbox-active #main{flex:1;min-height:0;max-width:none;width:100%;margin:0;padding:8px;display:flex;flex-direction:column;overflow:hidden;position:relative}
body.crm-inbox-active .app-footer{display:none}
body.crm-inbox-active .crm-inbox-shell{display:grid;grid-template-columns:clamp(250px,20.7vw,315px) minmax(0,1fr) clamp(270px,23vw,340px);flex:1;width:100%;height:100%;min-height:0;max-height:none;margin:0;border-radius:12px;box-shadow:none;overflow:hidden}
body.crm-inbox-active #main *{animation:none}
body.crm-inbox-active .crm-inbox-list,body.crm-inbox-active .crm-inbox-chat,body.crm-inbox-active .crm-inbox-context{height:100%;min-height:0;max-height:none;min-width:0}
body.crm-inbox-active .crm-inbox-chat{display:flex;flex-direction:column;overflow:hidden}
body.crm-inbox-active .crm-inbox-list{padding:0;display:flex;flex-direction:column;overflow:hidden}
body.crm-inbox-active .crm-inbox-context{padding:0;overflow-y:auto;border-left:1px solid #dfe7eb;background:#fff}
body.crm-inbox-active .crm-inbox-list-head{min-height:60px;padding:12px 16px;flex-shrink:0}
body.crm-inbox-active .crm-inbox-list-head strong{font-size:17px}
body.crm-inbox-active .crm-inbox-list>.search-field{margin:10px 12px 8px;padding:8px 10px;min-height:38px}
body.crm-inbox-active .search-field input{background:transparent;min-width:0}
body.crm-inbox-active .crm-inbox-filters{padding:0 10px 10px;gap:4px;display:flex}
body.crm-inbox-active .crm-inbox-filters button{padding:7px 9px;font-size:11px;white-space:nowrap}
body.crm-inbox-active .crm-conversation-item{padding:12px;grid-template-columns:44px minmax(0,1fr);min-height:76px}
body.crm-inbox-active .crm-conversation-item strong{font-size:13px}.crm-conversation-item>span{min-width:0}
.crm-avatar{overflow:hidden;position:relative}.crm-avatar img{display:block;width:100%;height:100%;object-fit:cover;border-radius:50%}
body.crm-inbox-active .crm-chat-header{display:flex;align-items:center;gap:10px;padding:10px 14px;min-height:64px;flex:0 0 auto;background:#f9fbfb;flex-wrap:wrap}
body.crm-inbox-active .crm-chat-header>.crm-chat-person{display:block;flex:1;min-width:90px}
.crm-chat-person strong,.crm-chat-person small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.crm-chat-person strong{font-size:15px}.crm-chat-person small{font-size:11px;color:#687e87;margin-top:4px}
body.crm-inbox-active .crm-chat-header>.support-toolbar{flex:0 1 auto;display:flex;gap:6px;margin:0;padding:0;align-items:center;max-width:100%}
body.crm-inbox-active .support-toolbar .btn{font-size:10px;min-height:28px;padding:5px 8px;white-space:nowrap}
body.crm-inbox-active .crm-chat-messages{flex:1;min-height:0;padding:12px 20px;overflow:auto;scrollbar-width:thin;overflow-anchor:none;background:transparent}
.crm-message-items{display:flex;flex-direction:column;gap:8px;min-height:0}
body.crm-inbox-active .communication-message{flex:0 0 auto;margin:0;max-width:85%;align-self:flex-start;background:#fff;border-radius:0 10px 10px 10px;padding:8px 12px;box-shadow:0 1px 2px #0b302019}
body.crm-inbox-active .communication-message.outbound{align-self:flex-end;background:#d9fdd3;border-radius:10px 0 10px 10px}
.communication-message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.5}.communication-message small{font-size:10px;text-align:right;display:block;color:#667b7c;margin-top:3px}
.crm-history-tools{text-align:center;padding:0 0 14px;color:#657d78}.crm-history-tools button,.crm-load-more{border:1px solid #c6ded3;border-radius:16px;background:#f8fffb;color:#23765a;font:inherit;font-size:11px;padding:7px 13px;cursor:pointer}.crm-history-tools small{display:block;font-size:10px;margin:6px auto;max-width:340px;line-height:1.5}
.crm-load-more{margin:6px 12px;flex-shrink:0}.crm-empty-copy{font-size:12px;color:#687e87;padding:20px}
body.crm-inbox-active .crm-chat-composer{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px;flex:0 0 auto;padding:10px 12px;background:#f5f8f7;margin:0;border-top:1px solid #dde7e3;align-items:end;position:relative}
body.crm-inbox-active .productivity-tools{grid-row:1;grid-column:1/-1;width:auto;gap:7px 12px;font-size:11px;line-height:1.4;display:flex;align-items:center}
body.crm-inbox-active .productivity-tools label{display:flex;align-items:center;gap:6px}.productivity-tools .small-text{font-size:10px}
body.crm-inbox-active .productivity-tools select{font-size:11px;padding:5px;max-width:110px}
body.crm-inbox-active .crm-chat-composer>textarea{grid-column:2;grid-row:2;width:100%;height:42px;min-height:42px;max-height:110px;padding:11px 14px;resize:vertical;font-size:13px;margin:0;border:1px solid #d6e1df;border-radius:21px}
body.crm-inbox-active .crm-chat-composer>.btn{grid-column:3;grid-row:2;width:auto;min-height:42px;max-height:48px;padding:10px 16px;font-size:12px;align-self:end;border-radius:22px}
body.crm-inbox-active .gio-composer-action{grid-row:2;grid-column:1;margin:0;padding:0;width:auto}
body.crm-inbox-active .gio-composer-action .btn{padding:10px 12px;min-height:42px;font-size:11px}
body.crm-inbox-active .internal-notes{flex:0 0 auto;max-height:110px}.internal-notes:empty{display:none}
body.crm-inbox-active .note-composer{background:#fff8de}.productivity-suggestions{grid-column:1/-1;position:absolute;bottom:100%;left:0;box-shadow:0 -6px 20px #15322812;z-index:3}
.crm-enter-toggle{margin-left:auto;color:#365b53;white-space:nowrap;cursor:pointer;position:relative;font-size:11px}.crm-enter-toggle input{position:absolute;opacity:0;width:34px;height:20px;left:0;top:0}.crm-switch-track{width:32px;height:18px;border-radius:10px;background:#9aaea9;display:inline-block;position:relative}.crm-switch-track:after{content:'';position:absolute;width:14px;height:14px;border-radius:50%;background:#fff;left:2px;top:2px}.crm-enter-toggle input:checked+.crm-switch-track{background:#099774}.crm-enter-toggle input:checked+.crm-switch-track:after{left:16px}.crm-enter-toggle input:focus-visible+.crm-switch-track{outline:2px solid #125c71;outline-offset:3px}
.crm-inbox-notice{position:absolute;top:12px;left:50%;transform:translateX(-50%);z-index:4;max-width:75%;padding:8px 15px;border:1px solid #dfd6b8;border-radius:8px;background:#fffbed;color:#665427;font-size:12px;box-shadow:0 2px 10px #0001}
body.crm-inbox-active .crm-context-head{padding:18px 16px 14px;min-height:105px}.crm-context-head h2{font-size:16px;overflow-wrap:anywhere}.crm-context-tabs button{border:0;background:none;padding:12px 5px;flex:1;font-size:11px;color:#647b80;cursor:pointer}.crm-context-tabs button.selected{border-bottom:2px solid #0c9971;color:#0d7859;font-weight:700}
body.crm-inbox-active .crm-topbar-title{display:flex;white-space:normal;margin-left:10px;padding-left:18px;min-width:160px;gap:4px}.crm-topbar-title strong{font-size:14px}.crm-topbar-title span{font-size:10px}
body.sidebar-collapsed .sidebar .brand-row{display:flex;flex-direction:column;gap:14px;align-items:center;margin-bottom:20px;padding:0}
body.sidebar-collapsed .sidebar .brand-row .brand{margin:0;width:48px;overflow:hidden;flex:none}
body.sidebar-collapsed .sidebar .brand-row .top-collapse{width:42px;height:38px;flex:none;display:grid;place-items:center;border:1px solid #8ee6d6;border-radius:10px;background:#a0efdc;color:#104838;box-shadow:0 3px 12px #052e3555;animation:none;margin:0;padding:0}
body.sidebar-collapsed .top-collapse .icon{transform:rotate(180deg)}.top-collapse .icon{width:22px;height:22px}.top-collapse:focus-visible{outline:3px solid #f5cc63;outline-offset:3px}
.crm-mobile-back{display:none}.crm-info-toggle{display:none}
@media(max-width:1250px){body.crm-inbox-active .crm-inbox-shell{grid-template-columns:252px minmax(0,1fr)}body.crm-inbox-active .crm-inbox-context{display:none}body.crm-inbox-active .show-contact .crm-inbox-context{display:block;position:absolute;right:8px;top:8px;bottom:8px;width:310px;height:auto;z-index:3;box-shadow:-8px 0 25px #17312620}.crm-info-toggle{display:grid;flex:none}.crm-chat-header .status-badge{font-size:10px;padding:5px 8px}body.crm-inbox-active .crm-chat-header>.support-toolbar{flex-basis:100%;justify-content:flex-end}.crm-topbar-title{min-width:140px}body.crm-inbox-active .topbar{padding:0 16px}}
@media(max-width:760px){body.crm-inbox-active .topbar{height:64px;flex-basis:64px;padding:0 10px;gap:6px}body.crm-inbox-active .greeting-mascot,body.crm-inbox-active .greeting>div:not(.crm-topbar-title),body.crm-inbox-active .plan-expiry{display:none}body.crm-inbox-active .crm-topbar-title{display:flex;margin:0;padding:0;border:0;min-width:0}body.crm-inbox-active .crm-topbar-title strong{font-size:13px}body.crm-inbox-active #main{padding:0}body.crm-inbox-active .crm-inbox-shell{grid-template-columns:1fr;border-radius:0;border:0}body.crm-inbox-active .crm-inbox-list{height:100%;min-height:0;border:0}body.crm-inbox-active .crm-inbox-chat{display:none}body.crm-inbox-active .has-conversation .crm-inbox-list{display:none}body.crm-inbox-active .has-conversation .crm-inbox-chat{display:flex;height:100%;min-height:0}.crm-mobile-back{display:grid;flex:none;transform:rotate(180deg)}body.crm-inbox-active .crm-chat-header{padding:8px;gap:7px}body.crm-inbox-active .crm-chat-messages{padding:10px}body.crm-inbox-active .crm-chat-composer{padding:8px;gap:6px}body.crm-inbox-active .productivity-tools .small-text{display:none}.crm-enter-toggle{font-size:10px}body.crm-inbox-active .gio-composer-action .btn{font-size:10px;padding:8px}.crm-chat-person strong{font-size:14px}body.crm-inbox-active .show-contact .crm-inbox-context{inset:0;width:calc(100% - 50px);left:auto}}
.crm-switch-track{pointer-events:none}.crm-enter-toggle input{z-index:1;cursor:pointer}

.crm-context-head{position:relative}.crm-context-close{display:none}
@media(max-width:1250px){.show-contact .crm-context-close{display:grid;position:absolute;right:8px;top:8px;z-index:1;background:#eff7f4;border-radius:50%;color:#236853}}

/* CRM 360° · visual de conversación 1.78. Los eventos existentes no cambian. */
body.crm-inbox-active .crm-inbox-shell{border:0;border-radius:18px;background:#f4f8ff;box-shadow:0 18px 45px #1b315a12;gap:10px;padding:10px}
body.crm-inbox-active .crm-inbox-list,body.crm-inbox-active .crm-inbox-chat,body.crm-inbox-active .crm-inbox-context{border:1px solid #dce7f3;border-radius:14px;background:#fff;box-shadow:0 4px 16px #18335a09}
body.crm-inbox-active .crm-inbox-list{border-right:1px solid #dce7f3}body.crm-inbox-active .crm-inbox-context{border-left:1px solid #dce7f3}
body.crm-inbox-active .crm-inbox-list-head{min-height:62px;padding:14px 16px 10px;border-bottom:0}body.crm-inbox-active .crm-inbox-list-head strong{font-size:18px;letter-spacing:-.4px;color:#14275b}
.crm-inbox-counts{display:inline-flex;align-items:center;gap:5px}.crm-inbox-count{min-width:28px;height:28px;display:inline-grid;place-items:center;border-radius:999px;font-size:11px;font-weight:800}.crm-count-total{background:linear-gradient(135deg,#1378b8,#1a446e);color:#fff;box-shadow:0 4px 10px #155c9533}.crm-count-new{background:#e6f9ed;color:#128854}.crm-count-new.is-zero{display:none}
body.crm-inbox-active .crm-source-filter{margin:0 12px 7px;padding:7px 10px;border:1px solid #e2ebf5;border-radius:10px;background:#f8fbff}.crm-source-filter span{font-size:9px;color:#768aa5}.crm-source-filter select{font-size:10px}
body.crm-inbox-active .crm-inbox-list>.search-field{margin:6px 12px 9px;border-color:#dce7f4;background:#f8fbff;box-shadow:inset 0 1px #fff}body.crm-inbox-active .crm-inbox-filters{padding:0 12px 10px;gap:6px}.crm-inbox-filters button{padding:7px 10px;border-radius:9px;background:#eff5fd;color:#496481}.crm-inbox-filters button.selected{background:linear-gradient(135deg,#3f70f2,#5b80e6);border-color:#4875e6;box-shadow:0 4px 10px #4c79e033}
body.crm-inbox-active .crm-conversation-item{position:relative;grid-template-columns:46px minmax(0,1fr);padding:12px;border-left:3px solid transparent}.crm-conversation-item.selected{background:linear-gradient(90deg,#e5f3ff,#f4faff);border-left-color:#42a7ed}.crm-conversation-item.unread,.crm-conversation-item.unread-new{background:#edfff3;border-left-color:#21ae67}.crm-conversation-item.unread.selected{background:linear-gradient(90deg,#dff8e9,#f5fff9);border-left-color:#18a65c}.crm-conversation-item strong{color:#192d58}.crm-conversation-item small{color:#7184a0}.crm-source-pill{display:inline-flex;width:max-content;max-width:100%;padding:3px 7px;border-radius:999px;background:#ddf6ed;color:#168158;font-size:9px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.crm-unread-badge{background:#18ad63;box-shadow:0 2px 6px #15a45d42}
body.crm-inbox-active .crm-chat-header{min-height:64px;padding:9px 14px;border-bottom:1px solid #e4edf7;background:#fff}.crm-chat-header .status-badge{background:#e3f8fb;color:#248196;border-color:#c7edf2}.crm-chat-header .btn,.crm-chat-header .icon-btn{border-color:#dce7f4;background:#fff;color:#263e67}
body.crm-inbox-active .crm-chat-messages{padding:22px clamp(16px,3vw,42px);background-color:#eef6ff;background-image:radial-gradient(#8eb8dc38 1.1px,transparent 1.1px),radial-gradient(#ffffffaa 1.1px,transparent 1.1px);background-position:0 0,14px 14px;background-size:28px 28px}.crm-history-tools small{padding:6px 12px;border-radius:999px;background:#fff;color:#6c82a0;box-shadow:0 2px 8px #456d9220}
body.crm-inbox-active .communication-message{border:0;border-radius:10px 10px 10px 2px;background:#fff;box-shadow:0 3px 11px #3655791d}.communication-message.outbound{border-radius:10px 10px 2px 10px;background:#dcffd2;box-shadow:0 3px 11px #337b4a20}.communication-message small{color:#718298}
body.crm-inbox-active .crm-chat-composer{grid-template-columns:40px minmax(0,1fr) auto;gap:9px;padding:10px 14px;border-top:1px solid #dce8f3;background:#fff}.crm-upload-visual{grid-row:2;grid-column:1;display:grid;place-items:center;width:38px;height:42px;border:1px solid #dbe7f4;border-radius:12px;background:#f7fbff;color:#294776;font-size:19px;line-height:1;user-select:none}.crm-composer-input{grid-column:2!important;grid-row:2!important}.crm-composer-input>textarea{border-color:#dbe7f4!important;background:#fbfdff!important;box-shadow:inset 0 1px #fff}.crm-emoji-toggle{color:#35577f}.crm-chat-composer>.btn{grid-column:3!important;grid-row:2!important;border-radius:50%!important;min-width:44px;width:44px;padding:0!important;font-size:0!important;background:linear-gradient(135deg,#32b4bb,#246c83)}.crm-chat-composer>.btn .icon{width:19px;height:19px}.crm-chat-composer>.btn:hover{background:linear-gradient(135deg,#209fa9,#1d5e75)}
body.crm-inbox-active .productivity-tools{padding:0 1px;min-height:23px;color:#607795}.productivity-quick-trigger{color:#5477a4}.crm-send-preferences{gap:10px}.crm-enter-toggle{color:#4d6583}.crm-switch-track{background:#98aabf}.crm-enter-toggle input:checked+.crm-switch-track{background:#21ad6b}
body.crm-inbox-active .crm-context-head{padding:16px;border-bottom:1px solid #e5edf7}.crm-context-head h2{color:#16295b}.crm-context-tabs{padding:0;border-bottom:1px solid #e5edf7}.crm-context-tabs button.selected{border-bottom-color:#3b72ed;color:#315fcc}.crm-contact-data,body.crm-inbox-active .crm-context-section{border-color:#e1eaf4;background:#fbfdff;box-shadow:none}.crm-context-section strong{color:#1d3260}.crm-context-actions .btn{border-color:#dce7f5;color:#36558c;background:#fff}
@media(max-width:1250px){body.crm-inbox-active .crm-inbox-shell{gap:6px;padding:6px}.crm-upload-visual{width:36px}}@media(max-width:760px){body.crm-inbox-active .crm-inbox-shell{padding:0;gap:0;border-radius:0}.crm-inbox-list,body.crm-inbox-active .crm-inbox-chat,body.crm-inbox-active .crm-inbox-context{border-radius:0;border:0}.crm-upload-visual{width:34px;height:40px}.crm-chat-composer>.btn{min-width:42px;width:42px}.crm-source-filter{display:none}}

/* WhatsApp-style message content: media stays inside the bubble and never causes layout jumps. */
body.crm-inbox-active .communication-message{contain:layout style;transition:none}
.communication-message p{white-space:pre-wrap;overflow-wrap:anywhere}
.communication-message code{display:inline-block;padding:1px 4px;border-radius:4px;background:#eef2ef;font-family:ui-monospace,SFMono-Regular,monospace;font-size:.92em}
.crm-message-media{display:block;max-width:min(320px,72vw);border-radius:9px;margin:0 0 6px;object-fit:cover}
.crm-message-media-image{max-height:280px;background:#edf4f0}
.crm-message-media-image img{display:block;max-width:100%;max-height:280px;border-radius:9px;object-fit:cover}
.crm-message-video{max-height:260px;background:#132c2d}
.crm-message-audio{width:min(300px,72vw);height:38px}
.crm-message-document{display:flex;align-items:center;gap:7px;min-width:170px;max-width:280px;padding:10px 12px;margin:0 0 6px;border:1px solid #cae2d7;border-radius:9px;background:#f4fbf7;color:#145b48;font-size:12px;font-weight:700;text-decoration:none}
.crm-message-document small,.crm-media-unavailable small{display:block;font-size:10px;font-weight:500;color:#698078}
.crm-media-unavailable{display:flex;flex-direction:column;gap:3px;min-width:150px;margin:0 0 6px;padding:10px 12px;border:1px dashed #cbd9d2;border-radius:9px;background:#f4f8f6;color:#46645b;font-size:12px;font-weight:700}
.crm-message-empty{color:#6d7f7d;font-style:italic}
.crm-conversation-item.unread{background:#f0fbf6;border-left:3px solid #16a276;padding-left:9px}
.crm-conversation-item.unread strong{font-weight:800;color:#153e35}
.crm-unread-badge{display:inline-block;padding:2px 6px;border-radius:10px;background:#0b9c70;color:#fff;font-size:9px;line-height:1.2;font-weight:800}
.crm-conversation-item.unread:hover,.crm-conversation-item.unread.selected{background:#e3f6ee}
.crm-composer-input{grid-column:2;grid-row:2;position:relative;min-width:0}
body.crm-inbox-active .crm-composer-input>textarea{display:block;width:100%;height:42px;min-height:42px;max-height:110px;box-sizing:border-box;padding:11px 43px 11px 14px;resize:vertical;font-size:13px;margin:0;border:1px solid #d6e1df;border-radius:21px;background:#fff}
.crm-emoji-toggle{position:absolute;right:8px;bottom:8px;width:28px;height:28px;padding:0;border:0;border-radius:50%;background:transparent;color:#385c55;font-size:18px;line-height:28px;cursor:pointer}
.crm-emoji-toggle:hover,.crm-emoji-toggle[aria-expanded=true]{background:#e5f4ed}
.crm-emoji-picker{position:absolute;z-index:8;right:0;bottom:calc(100% + 8px);width:min(300px,calc(100vw - 32px));padding:10px;border:1px solid #cfe1da;border-radius:14px;background:#fff;box-shadow:0 12px 32px #173b3026}
.crm-emoji-picker[hidden]{display:none}
.crm-emoji-picker input{width:100%;box-sizing:border-box;padding:7px 10px;border:1px solid #d5e4de;border-radius:9px;font-size:12px;margin-bottom:8px}
.crm-emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:3px;max-height:190px;overflow:auto}
.crm-emoji-grid button{width:30px;height:30px;border:0;border-radius:7px;background:transparent;font-size:19px;cursor:pointer}
.crm-emoji-grid button:hover{background:#e8f5f0}
.crm-emoji-grid button[hidden]{display:none}
.communication-message.local-pending{opacity:.72}
@media(max-width:760px){.crm-emoji-picker{right:-8px}.crm-emoji-grid{grid-template-columns:repeat(7,1fr)}.crm-message-media{max-width:78vw}}

.crm-message-media img{display:block;max-width:100%;max-height:320px;object-fit:contain;border-radius:9px}
.communication-message p{white-space:pre-wrap;overflow-wrap:anywhere}
.crm-emoji-categories{display:flex;gap:4px;margin-bottom:8px}
.crm-emoji-categories button{border:0;border-radius:12px;padding:5px 7px;background:#f0f5f3;color:#426458;font-size:11px;cursor:pointer}
.crm-emoji-categories button[aria-pressed=true]{background:#d7f2e6;color:#096948;font-weight:700}
.crm-emoji-empty{display:block;padding:8px;color:#62766c}.crm-emoji-empty[hidden]{display:none}

/* Keep live messages and emoji controls visually stable during acknowledgements. */
.communication-message.local-pending{opacity:1}
.crm-emoji-control{position:relative;display:inline-flex;align-items:center;margin-left:auto;flex:none}
.crm-emoji-control .crm-emoji-toggle{position:static;width:32px;height:32px;font-size:22px}
.productivity-tools .crm-enter-toggle{margin-left:0}
.crm-composer-input textarea{padding-right:14px}

.crm-send-preferences{display:inline-flex;align-items:center;gap:8px;margin-left:auto;flex:none;white-space:nowrap}
.crm-send-preferences .crm-emoji-control{margin-left:0}

/* Visor de adjuntos: se abre encima del chat y se cierra con X, Escape o clic fuera. */
.crm-message-media-preview{appearance:none;display:block;width:auto;max-width:min(340px,78vw);padding:0;border:0;background:transparent;text-align:left;color:inherit;font:inherit;cursor:zoom-in}
.crm-message-media-preview:focus-visible{outline:3px solid #39a982;outline-offset:3px;border-radius:10px}
.crm-message-media-file{display:flex;flex-direction:column;gap:3px;min-width:180px;padding:10px 12px;border:1px solid #cae2d7;border-radius:9px;background:#f4fbf7;color:#145b48;font-size:12px;font-weight:700}
.crm-message-media-file small{font-size:10px;font-weight:500;color:#698078}
.crm-preview-backdrop{position:fixed;inset:0;z-index:1200;display:grid;place-items:center;padding:24px;background:rgb(9 28 31 / .72);backdrop-filter:blur(3px)}
.crm-preview-dialog{position:relative;display:flex;flex-direction:column;gap:12px;width:min(920px,92vw);max-height:92vh;padding:24px;border:1px solid #d1e4dd;border-radius:18px;background:#fff;box-shadow:0 24px 80px rgb(0 0 0 / .3)}
.crm-preview-dialog h2{margin:0;padding-right:42px;color:#193d3d;font-size:17px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-preview-close{position:absolute;right:14px;top:12px;width:34px;height:34px;border:1px solid #cfe0db;border-radius:50%;background:#f5fbf8;color:#234e4b;font-size:24px;line-height:28px;cursor:pointer}
.crm-preview-close:hover{background:#def4e9}
.crm-preview-content{display:grid;place-items:center;min-height:120px;max-height:calc(92vh - 100px);overflow:auto;border-radius:12px;background:#f4f8f6;padding:12px}
.crm-preview-content img,.crm-preview-content video{display:block;max-width:100%;max-height:calc(92vh - 150px);border-radius:10px;object-fit:contain;background:#101e20}
.crm-preview-content audio{width:min(620px,80vw)}
.crm-preview-content iframe{display:block;width:min(860px,84vw);height:min(680px,72vh);border:0;border-radius:8px;background:#fff}
.crm-preview-download{margin-top:8px;color:#126b55;font-size:13px;font-weight:700;text-decoration:underline}
body.crm-preview-open{overflow:hidden}
.crm-inbox-notice.crm-live-notice{border-color:#8ed9bb;background:#e7faf1;color:#126b55;font-weight:700}
@media(max-width:760px){.crm-preview-backdrop{padding:10px}.crm-preview-dialog{width:calc(100vw - 20px);padding:16px}.crm-preview-content iframe{width:calc(100vw - 52px);height:70vh}}

/* Gestión de etiquetas y respuestas rápidas dentro del CRM. */
.crm-context-section-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.crm-context-section-head .btn{padding:5px 9px;font-size:11px}.crm-assigned-tags{display:flex;flex-wrap:wrap;gap:5px;margin-top:9px}.crm-tag-chip{display:inline-flex;align-items:center;gap:5px;padding:4px 8px;border-radius:14px;background:#f0f7f4;color:#315d50;font-size:11px;font-weight:700}.crm-tag-chip i,.crm-tag-option i{display:inline-block;width:9px;height:9px;border-radius:50%;flex:0 0 auto}.crm-tags-backdrop,.crm-quick-backdrop{position:fixed;inset:0;z-index:1100;display:grid;place-items:center;padding:20px;background:rgb(9 28 31 / .55);backdrop-filter:blur(3px)}.crm-tags-dialog,.crm-quick-dialog{position:relative;width:min(600px,94vw);max-height:88vh;overflow:auto;padding:26px;border:1px solid #d5e7df;border-radius:18px;background:#fff;box-shadow:0 22px 70px rgb(0 0 0 / .25)}.crm-tags-head h2,.crm-quick-head h2{margin:5px 0;color:#193d3d}.crm-tags-head p,.crm-quick-head p{margin:0 0 16px;color:#6c8181;font-size:13px}.crm-tags-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;padding:10px 0 18px}.crm-tag-option{display:flex;align-items:center;gap:9px;padding:9px 10px;border:1px solid #e0ece7;border-radius:10px;background:#fafeFC;cursor:pointer}.crm-tag-option:hover{background:#eefaf5;border-color:#aadbc8}.crm-tag-option input{accent-color:#168d6b}.crm-tag-option span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:#274b47}.crm-tag-option small{color:#80938f;font-size:10px}.crm-tag-create-row{display:grid;grid-template-columns:minmax(0,1fr) 44px auto;gap:8px;margin-top:9px}.crm-tag-create-row input[name=name]{min-width:0;padding:9px;border:1px solid #d5e5df;border-radius:9px}.crm-tag-create-row input[type=color]{width:44px;height:38px;padding:3px;border:1px solid #d5e5df;border-radius:9px;background:#fff}.crm-tag-create-row .btn{padding:8px 13px}.crm-quick-list{display:grid;gap:8px;margin-bottom:18px}.crm-quick-item{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:11px 12px;border:1px solid #e0ece7;border-radius:11px;background:#fbfefd}.crm-quick-item strong{display:block;color:#234d49;font-size:12px}.crm-quick-item p{margin:4px 0 0;color:#6c8181;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere}.crm-quick-item .btn{flex:none;padding:6px 10px;font-size:11px}.crm-quick-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:10px 0}.crm-quick-form-grid label{display:grid;gap:5px;color:#42645d;font-size:11px;font-weight:700}.crm-quick-form-grid .wide{grid-column:1/-1}.crm-quick-form-grid input,.crm-quick-form-grid textarea{box-sizing:border-box;width:100%;padding:9px;border:1px solid #d5e5df;border-radius:9px;font:inherit;font-size:12px;resize:vertical}.crm-quick-form .btn{margin-top:8px}.productivity-quick-trigger{border:0;padding:0;background:none;color:#507b70;text-decoration:underline;cursor:pointer;font:inherit;font-size:inherit}.productivity-quick-trigger:hover{color:#0a795d}@media(max-width:760px){.crm-tags-list{grid-template-columns:1fr}.crm-tag-create-row{grid-template-columns:minmax(0,1fr) 42px}.crm-tag-create-row .btn{grid-column:1/-1}.crm-tags-dialog,.crm-quick-dialog{padding:20px}.crm-quick-form-grid{grid-template-columns:1fr}.crm-quick-form-grid .wide{grid-column:auto}}

/* Notificaciones y estados de conversación · 1.66 */
.crm-inbox-counts{display:inline-flex;align-items:center;gap:6px;margin-left:auto}
.crm-inbox-count{display:inline-grid;place-items:center;min-width:29px;height:29px;padding:0 8px;border-radius:999px;color:#fff;font-size:11px;font-weight:800;line-height:1;box-shadow:0 3px 10px rgb(18 64 57 / .18)}
.crm-count-total{background:linear-gradient(135deg,#087e76,#14526c)}
.crm-count-new{background:linear-gradient(135deg,#22c55e,#15803d);border:2px solid #fff;outline:2px solid #22c55e}
.crm-count-new.is-zero{background:#b7c5c7;outline-color:#b7c5c7;box-shadow:none}
.crm-conversation-item.selected{background:#e1edff!important;border-left-color:#2364c7!important;box-shadow:inset 0 0 0 1px #b9d0f5}
.crm-conversation-item.selected strong{color:#123f83}
.crm-conversation-item.unread-new:not(.selected){background:#e5f9ed;border-left-color:#16a34a;color:#14532d}
.crm-conversation-item.unread-new:not(.selected):hover{background:#d1f4df}
.crm-conversation-item.unread-new:not(.selected) .crm-unread-badge{background:#15803d}
.crm-external-notice{position:fixed;right:22px;bottom:22px;z-index:2000;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;width:min(360px,calc(100vw - 32px));padding:14px 16px;border:1px solid #bfe5d6;border-radius:14px;background:#fff;box-shadow:0 16px 42px rgb(10 45 42 / .24);color:#19363b;text-align:left;cursor:pointer;font:inherit}
.crm-external-notice:hover{border-color:#43b994;box-shadow:0 18px 46px rgb(10 45 42 / .3);transform:translateY(-2px)}
.crm-external-notice-dot{color:#16a34a;font-size:17px;line-height:1}
.crm-external-notice strong,.crm-external-notice small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-external-notice strong{font-size:12px;color:#123f4a}
.crm-external-notice small{margin-top:3px;color:#61777c;font-size:11px}
.crm-external-notice b{font-size:23px;color:#087e76;line-height:1}
@media(max-width:760px){.crm-external-notice{right:12px;bottom:12px;width:calc(100vw - 24px)}.crm-inbox-count{min-width:26px;height:26px;padding:0 6px}}

/* Identificación de etiquetas por color · 1.66 */
.crm-tag-option{gap:10px;min-height:44px}
.crm-tag-option .crm-tag-swatch{display:inline-block;width:18px;height:18px;border-radius:50%;flex:0 0 18px;border:2px solid #fff;outline:1px solid rgb(33 72 66 / .28);box-shadow:0 2px 5px rgb(17 53 48 / .18)}
.crm-tag-option code{padding:2px 5px;border-radius:5px;background:#f1f5f4;color:#5b716d;font:600 9px ui-monospace,SFMono-Regular,monospace}
.crm-tag-option small{min-width:14px;text-align:right}
.crm-tag-chip i{width:11px;height:11px;border:1px solid rgb(33 72 66 / .28);box-shadow:0 1px 3px rgb(17 53 48 / .16)}

/* Permiso de avisos fuera de CRM 360° · 1.67 */
.crm-notify-prompt{position:fixed;right:22px;bottom:22px;z-index:1999;display:grid;gap:7px;width:min(330px,calc(100vw - 32px));padding:15px 17px;border:1px solid #bfe5d6;border-radius:14px;background:#fff;box-shadow:0 16px 42px rgb(10 45 42 / .22);color:#19363b}
.crm-notify-prompt strong{font-size:13px;color:#123f4a}.crm-notify-prompt small{font-size:11px;line-height:1.45;color:#61777c}.crm-notify-prompt .btn{justify-self:start;margin-top:3px;padding:7px 12px;font-size:11px}
@media(max-width:760px){.crm-notify-prompt{right:12px;bottom:12px;width:calc(100vw - 24px)}}


.crm-tag-option .crm-tag-swatch{display:block;flex:0 0 24px;width:24px;height:24px;border:0;outline:0;border-radius:0;background:none;box-shadow:none}
.crm-tag-chip .crm-tag-swatch{display:block;flex:0 0 14px;width:14px;height:14px}

/* Source identity remains visible independently of contact names and unread state. */
body.crm-inbox-active .crm-source-filter{display:flex;flex-direction:column;gap:5px;margin:0 12px 2px;flex-shrink:0;min-width:0}
.crm-source-filter>span{font-size:11px;font-weight:700;color:#466475}
body.crm-inbox-active .crm-source-filter select{width:100%;min-width:0;height:38px;padding:6px 9px;background:#f0f8f6;border:1px solid #c5ddd7;border-radius:9px;color:#15594c;font-size:12px;font-weight:600;text-overflow:ellipsis}
body.crm-inbox-active .crm-source-filter select:focus-visible{outline:2px solid #008c72;outline-offset:2px}
body.crm-inbox-active .crm-conversation-item .crm-source-pill{display:inline-block;max-width:100%;font-size:10px;line-height:18px;vertical-align:middle;font-style:normal;font-weight:600;padding:0 6px;margin-top:3px;border-radius:5px;background:#e9f4f0;color:#215e50;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
body.crm-inbox-active .crm-conversation-item.selected .crm-source-pill{background:#d7e7fc;color:#204e88}
body.crm-inbox-active .crm-contact-data dd{overflow-wrap:anywhere}

/* Compositor CRM 1.79: controles visibles y adjuntos reales. */
body.crm-inbox-active .crm-chat-composer{grid-template-columns:42px minmax(0,1fr) auto!important;grid-template-rows:auto auto!important;align-items:center}
body.crm-inbox-active .crm-upload-button{grid-column:1!important;grid-row:2!important;display:grid;place-items:center;width:40px;height:42px;padding:0;border:1px solid #dbe7f4;border-radius:12px;background:#f7fbff;color:#294776;font-size:20px;line-height:1;cursor:pointer;transition:background .15s,border-color .15s,transform .15s}
body.crm-inbox-active .crm-upload-button:hover{border-color:#4a9bda;background:#edf7ff;transform:translateY(-1px)}
body.crm-inbox-active .crm-composer-input{grid-column:2!important;grid-row:2!important}
body.crm-inbox-active .crm-chat-composer>.crm-send-button{grid-column:3!important;grid-row:2!important;display:inline-flex!important;align-items:center!important;justify-content:center!important;gap:7px!important;min-width:104px!important;width:auto!important;height:42px!important;padding:0 15px!important;border-radius:13px!important;font-size:13px!important;font-weight:800!important;color:#fff!important;background:linear-gradient(135deg,#32b4bb,#246c83)!important;box-shadow:0 5px 13px #1e72842e}
body.crm-inbox-active .crm-chat-composer>.crm-send-button .icon{width:17px;height:17px;flex:none}
body.crm-inbox-active .crm-chat-composer>.crm-send-button:hover{background:linear-gradient(135deg,#209fa9,#1d5e75)!important}
body.crm-inbox-active .productivity-tools{display:flex;align-items:center;gap:9px;min-width:0}
body.crm-inbox-active .productivity-tools .gio-composer-action{display:inline-flex;flex:none;order:-1;margin:0}
body.crm-inbox-active .productivity-tools .gio-composer-action .gio-button{display:inline-flex;align-items:center;gap:6px;min-height:29px;padding:6px 10px;border-radius:10px;background:linear-gradient(135deg,#7656df,#5d3cc6);color:#fff;font-size:11px;font-weight:800;box-shadow:0 4px 10px #6547c433}
body.crm-inbox-active .productivity-tools .gio-composer-action .gio-button .icon{width:14px;height:14px}
body.crm-inbox-active .internal-notes{display:none!important}
@media(max-width:760px){body.crm-inbox-active .crm-chat-composer>.crm-send-button{min-width:44px!important;width:44px!important;padding:0!important;border-radius:50%!important}body.crm-inbox-active .crm-chat-composer>.crm-send-button span{display:none}.crm-upload-button{width:38px!important}}
/* Human attention stays beside the composer, outside the scrolling history. */
.crm-attention-bar{display:flex;align-items:center;flex-wrap:wrap;gap:8px;padding:8px 12px;background:#eef7f5;border-top:1px solid #dbe9e4;color:#24594e;flex:0 0 auto;font-size:12px;min-height:46px}
.crm-attention-bar[hidden]{display:none!important}
.crm-attention-status{flex:1;min-width:130px}.crm-attention-bar .btn{min-height:30px;padding:6px 10px;font-size:12px;border-radius:9px}.crm-signature-toggle{display:inline-flex;align-items:center;gap:7px;font-size:12px;cursor:pointer}
.crm-signature-toggle input{appearance:none;width:34px;height:20px;padding:0;border:0;border-radius:12px;background:#bac9cd;position:relative;margin:0;flex:none;cursor:pointer}.crm-signature-toggle input:checked{background:#078769}.crm-signature-toggle input::after{content:'';display:block;position:absolute;left:3px;top:3px;width:14px;height:14px;background:white;border-radius:50%;transition:transform .1s}.crm-signature-toggle input:checked::after{transform:translateX(14px)}.crm-signature-toggle input:focus-visible{outline:3px solid #6fbec8;outline-offset:2px}
.crm-user-signature{border-top:1px solid #dbe7ee;padding-top:18px;margin-top:18px}.crm-user-signature .field{margin-top:14px}.crm-signature-preview,.crm-close-preview{white-space:pre-wrap;overflow-wrap:anywhere;background:#f1f8f5;border:1px solid #d7e8df;border-radius:12px;padding:14px;color:#244d44;margin:10px 0}
body.crm-inbox-active .crm-send-button:disabled,body.crm-inbox-active .crm-upload-button:disabled{opacity:.5;cursor:not-allowed}
/* The composer becomes available only after the current user has joined the chat. */
body.crm-inbox-active .crm-chat-composer:not(.is-human-attending),body.crm-inbox-active .crm-chat-composer[hidden]{display:none!important}

@media(max-width:760px){.crm-attention-bar{justify-content:flex-end;padding:7px 8px}.crm-attention-status{flex-basis:100%;min-width:0}.crm-attention-bar .btn{white-space:nowrap}}

/* Adjuntos y plantillas de atención · 1.84 */
.crm-message-video-card{display:grid;gap:6px;width:min(360px,72vw);margin:0 0 6px}
.crm-message-video-card .crm-message-video{display:block;width:100%;max-width:100%;max-height:300px;border-radius:10px;background:#102729;object-fit:contain}
.crm-message-video-card figcaption{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#57716d;font-size:10px;font-weight:700}
.crm-message-document{cursor:pointer}
.crm-message-document>span:last-child{display:block;min-width:0}
.crm-message-document strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-document-icon{position:relative;display:grid;place-items:center;flex:0 0 38px;width:38px;height:44px;border-radius:6px;background:#607d8b;color:#fff;font-size:10px;font-weight:900;letter-spacing:-.2px;box-shadow:inset 0 -8px rgb(0 0 0 / .08)}
.crm-document-icon::after{content:'';position:absolute;right:0;top:0;border-style:solid;border-width:0 0 9px 9px;border-color:transparent transparent rgb(255 255 255 / .6) transparent}
.crm-document-pdf .crm-document-icon{background:#df3c3c}
.crm-document-word .crm-document-icon{background:#2b66c3}
.crm-document-excel .crm-document-icon{background:#1f8a50}
.crm-document-powerpoint .crm-document-icon{background:#d65b32}
.crm-document-text .crm-document-icon{background:#687b8c}
.crm-user-signature .crm-template-editor{display:grid;gap:8px;margin-top:18px;padding-top:16px;border-top:1px solid #e1e9ed}
.crm-template-editor h3{margin:0;color:#1c3544}
.crm-template-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:6px}
.crm-template-toolbar span{margin-right:2px;color:#6b7e87;font-size:11px;font-weight:700}
.crm-template-toolbar button{min-height:28px;padding:4px 8px;border:1px solid #cadbd8;border-radius:8px;background:#f4faf8;color:#215d52;font:inherit;font-size:11px;cursor:pointer}
.crm-template-toolbar button:hover{border-color:#4ba78d;background:#e7f6f0}
.crm-template-editor textarea{white-space:pre-wrap}
.crm-signature-preview strong,.crm-close-preview strong{font-weight:800}
.crm-signature-preview em,.crm-close-preview em{font-style:italic}
@media(max-width:760px){.crm-message-video-card{width:min(100%,78vw)}.crm-template-toolbar span{flex-basis:100%}}


/* Fila para unirse a la atención · 1.85 */
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]){
 margin:7px 8px;
 padding:9px 12px;
 min-height:52px;
 border:1px solid #dbeae6;
 border-radius:11px;
 background:linear-gradient(90deg,#fbfdfc 0%,#f4faf7 55%,#edf8f3 100%);
 color:#263d47;
 box-shadow:0 3px 12px rgb(22 75 66 / .08),inset 0 1px 0 #fff;
}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) .crm-attention-status{
 display:flex;
 align-items:center;
 gap:8px;
 font-weight:650;
 color:#2b4148;
}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) .crm-attention-status::before{
 content:'✦';
 color:#1e8074;
 font-size:18px;
 line-height:1;
 text-shadow:8px -5px 0 #65b6a5;
}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) .crm-signature-toggle{color:#34464e;font-weight:600}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) .crm-signature-toggle input{background:#8b91a9}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) .crm-signature-toggle input:checked{background:#398e7a}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) [data-crm-join]{
 min-width:132px;
 min-height:36px;
 padding:7px 15px;
 border:0;
 border-radius:9px;
 background:linear-gradient(135deg,#4fa78f,#2c7f72);
 color:#fff;
 font-weight:800;
 box-shadow:0 5px 13px rgb(42 126 111 / .25);
}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) [data-crm-join]::before{
 content:'➤';
 display:inline-block;
 margin-right:7px;
 font-size:16px;
 transform:rotate(-32deg);
}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) [data-crm-join]:hover{
 background:linear-gradient(135deg,#3d9a82,#216e64);
 box-shadow:0 6px 16px rgb(42 126 111 / .32);
 transform:translateY(-1px);
}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) [data-crm-join]:focus-visible{
 outline:3px solid #8ed4c2;
 outline-offset:2px;
}
@media(max-width:760px){
 body.crm-inbox-active .crm-attention-bar:has([data-crm-join]){margin:6px;padding:8px 9px}
 body.crm-inbox-active .crm-attention-bar:has([data-crm-join]) .crm-attention-status{flex-basis:100%}
}

/* CRM 360 · visual 1.91. Scoped to the inbox; operational controls retain their selectors. */
body.crm-inbox-active{--crm-ink:#15284d;--crm-muted:#60789c;--crm-line:#e3edf7;--crm-teal:#008b89;background:#f0f6fc;color:var(--crm-ink)}
body.crm-inbox-active .topbar{height:72px;flex-basis:72px;background:#fff;border-bottom:1px solid var(--crm-line);box-shadow:none}
body.crm-inbox-active .topbar::before{display:none}
body.crm-inbox-active .greeting{padding:0;min-height:0;gap:12px;background:none;box-shadow:none}
body.crm-inbox-active .greeting strong{color:var(--crm-ink);font-size:16px}
body.crm-inbox-active .plan-expiry{margin-left:12px;padding-left:16px}
body.crm-inbox-active .plan-expiry strong{color:#397383;font-size:14px}
body.crm-inbox-active .crm-topbar-title{border-left:1px solid var(--crm-line)}
body.crm-inbox-active #main{padding:8px;background:#f0f6fc}
body.crm-inbox-active .crm-inbox-shell{grid-template-columns:minmax(265px,1fr) minmax(380px,1.65fr) minmax(280px,.88fr);gap:12px;padding:0;border:0;border-radius:0;box-shadow:none;background:transparent;overflow:hidden}
body.crm-inbox-active .crm-inbox-list,body.crm-inbox-active .crm-inbox-chat,body.crm-inbox-active .crm-inbox-context{border:1px solid var(--crm-line);border-radius:15px;box-shadow:0 4px 18px #375f9510;background:linear-gradient(160deg,#fff,#f9fbff);min-height:0;min-width:0}
body.crm-inbox-active .crm-inbox-context{overflow-x:hidden;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#cbdce9 transparent}
body.crm-inbox-active .crm-inbox-list-head{gap:8px;align-items:flex-start;min-height:74px;padding:18px 17px 12px;margin:0;border:0;flex:none}
body.crm-inbox-active .crm-list-heading{min-width:0;flex:1}
body.crm-inbox-active .crm-list-heading strong{display:block;font-size:21px;letter-spacing:-.7px;color:var(--crm-ink)}
body.crm-inbox-active .crm-list-heading small{display:block;margin-top:5px;color:var(--crm-muted);font-size:11px;line-height:1.5}
body.crm-inbox-active .crm-inbox-counts{gap:6px;padding-top:2px;flex:none}
body.crm-inbox-active .crm-count-total{background:none;color:var(--crm-ink);font-size:21px;padding:0;box-shadow:none;height:27px;min-width:27px}
body.crm-inbox-active .crm-count-new{background:#0baf6b;color:#fff;outline:0;border:0;height:25px;min-width:25px;padding:0 7px;box-shadow:0 3px 9px #0baf6b24}
body.crm-inbox-active .crm-source-filter{flex-direction:row;align-items:center;gap:8px;margin:0 14px 7px;padding:5px 9px;background:#f7faff;border:1px solid var(--crm-line);border-radius:10px;flex-shrink:0}
body.crm-inbox-active .crm-source-filter>span{font-size:10px;white-space:nowrap;color:var(--crm-muted)}
body.crm-inbox-active .crm-source-filter select{height:29px;flex:1;min-width:0;padding:3px 6px;border:0;background:transparent;color:#335477;font-size:11px}
body.crm-inbox-active .crm-inbox-list>.search-field{margin:0 14px 6px;min-height:39px;padding:8px 11px;border:1px solid var(--crm-line);border-radius:11px;background:#f5f8fc;color:#2e4777;flex-shrink:0;box-shadow:none}
body.crm-inbox-active .crm-inbox-list>.search-field .icon{width:17px;height:17px}
body.crm-inbox-active .crm-inbox-list>.search-field input{font-size:11px;color:var(--crm-ink)}
body.crm-inbox-active .crm-inbox-list>.search-field input::placeholder{color:#7187a7}
body.crm-inbox-active .crm-inbox-filters{margin:0;padding:0 12px;gap:2px;border-bottom:1px solid var(--crm-line);overflow-x:auto;flex-shrink:0}
body.crm-inbox-active .crm-inbox-filters button{flex:1;padding:12px 6px 10px;border:0;border-bottom:2px solid transparent;border-radius:0;background:none;color:#566c91;font-size:11px;box-shadow:none}
body.crm-inbox-active .crm-inbox-filters button.selected{background:none;color:#007e87;border-bottom-color:#00999c;font-weight:800;box-shadow:none}
body.crm-inbox-active .crm-conversation-items{flex:1;min-height:0;max-height:none;margin:0;padding:6px;overflow-y:auto;overflow-x:hidden;scrollbar-width:thin;scrollbar-color:#cbdce9 transparent}
body.crm-inbox-active .crm-conversation-item{display:grid;position:relative;grid-template-columns:44px minmax(0,1fr) 40px;align-items:center;gap:10px;padding:10px 8px;min-height:77px;margin:0;border:0;border-left:3px solid transparent;border-radius:11px;background:transparent;box-shadow:none}
body.crm-inbox-active .crm-conversation-item:not(.selected):not(.unread):hover{background:#f1f6fd}
body.crm-inbox-active .crm-conversation-item+.crm-conversation-item::before{content:'';position:absolute;left:61px;right:8px;top:0;border-top:1px solid #edf2f8}
body.crm-inbox-active .crm-conversation-copy{display:grid;gap:4px;min-width:0}
body.crm-inbox-active .crm-conversation-item strong{font-size:13px;color:var(--crm-ink);font-weight:750;line-height:1.4}
body.crm-inbox-active .crm-conversation-item small{font-size:12px;color:var(--crm-muted);line-height:1.4}
body.crm-inbox-active .crm-conversation-item em{font-size:9px;min-width:0;line-height:1.2}
body.crm-inbox-active .crm-conversation-item .crm-source-pill{display:block;max-width:100%;width:max-content;margin:0;padding:1px 6px;border-radius:5px;background:#eaf5f4;color:#387578;font-size:9px;line-height:15px}
body.crm-inbox-active .crm-conversation-item.selected{background:#eaf1ff!important;border-left-color:#557fe2!important;box-shadow:inset 0 0 0 1px #d6e3ff}
body.crm-inbox-active .crm-conversation-item.selected .crm-source-pill{background:#dfeaff;color:#496b9a}
/* New incoming conversations remain green, including a selected unread conversation. */
body.crm-inbox-active .crm-conversation-item.unread,body.crm-inbox-active .crm-conversation-item.unread-new{background:linear-gradient(100deg,#dcf9e9,#effdf6)!important;border-left-color:#12b66d!important;box-shadow:none}
body.crm-inbox-active .crm-conversation-item.unread strong{color:#124d3c;font-weight:800}
body.crm-inbox-active .crm-conversation-item.unread.selected{box-shadow:inset 0 0 0 1px #85d7b1}
body.crm-inbox-active .crm-conversation-meta{display:flex!important;align-self:stretch;flex-direction:column;align-items:flex-end;justify-content:center;gap:5px;min-width:0}
body.crm-inbox-active .crm-conversation-meta time{font-size:10px;line-height:1.2;color:#7287a5;white-space:nowrap}
body.crm-inbox-active .crm-channel-mark{width:15px;height:15px;object-fit:contain;flex:none}
body.crm-inbox-active .crm-unread-badge{min-width:21px;height:21px;display:grid;place-items:center;padding:0 5px;border-radius:7px;background:#06a56b;color:white;line-height:1;font-size:10px;box-shadow:0 2px 6px #16986220}
body.crm-inbox-active .crm-avatar{width:44px;height:44px;flex-basis:44px;background:linear-gradient(140deg,#def6f1,#c7f0e9);color:#246e71;font-size:16px;box-shadow:none;border:0}
body.crm-inbox-active .crm-chat-header{padding:14px 16px 10px;min-height:96px;gap:10px;background:linear-gradient(130deg,#fff,#f9fbff);border-bottom:1px solid var(--crm-line);flex-wrap:wrap}
body.crm-inbox-active .crm-chat-header>.crm-avatar{width:50px;height:50px;flex-basis:50px;font-size:18px}
body.crm-inbox-active .crm-chat-header>.crm-chat-person{flex:1;min-width:90px}
body.crm-inbox-active .crm-chat-person strong{font-size:16px;color:var(--crm-ink);letter-spacing:-.3px}
body.crm-inbox-active .crm-chat-person small{font-size:11px;margin-top:5px;color:var(--crm-muted)}
body.crm-inbox-active .crm-chat-header .status-badge{padding:7px 10px;border:1px solid #d6eeec;border-radius:18px;background:#e5f9f2;color:#137c68;font-size:10px;font-weight:700}
body.crm-inbox-active .crm-chat-header>.support-toolbar{flex-basis:100%;gap:7px;justify-content:flex-end;padding:0;margin:0}
body.crm-inbox-active .support-toolbar .btn{min-height:30px;border:1px solid var(--crm-line);padding:6px 10px;border-radius:9px;background:#fff;color:#334d78;font-size:11px;box-shadow:0 2px 6px #496e9310}
body.crm-inbox-active .support-toolbar [data-support="chat-create"]{background:linear-gradient(135deg,#048c8c,#007871);border-color:transparent;color:#fff;box-shadow:0 4px 10px #007e8525;font-weight:750}
body.crm-inbox-active .crm-chat-messages{padding:16px clamp(14px,1.7vw,28px) 20px;background:#eef6fc url('/assets/crm-chat-pattern.svg') repeat;background-size:360px 280px;scrollbar-width:thin;scrollbar-color:#c1d6df transparent}
body.crm-inbox-active .crm-message-items{gap:13px}
body.crm-inbox-active .communication-message{max-width:83%;padding:11px 14px;border:1px solid #e7eef5;border-radius:0 13px 13px 13px;background:#fff;box-shadow:0 3px 7px #4569900d}
body.crm-inbox-active .communication-message.outbound{background:linear-gradient(115deg,#e0fbe8,#dcfce5);border-color:#d5f4df;border-radius:13px 0 13px 13px}
body.crm-inbox-active .communication-message p{margin:0;font-size:14px;line-height:1.6;color:#203555}
body.crm-inbox-active .communication-message small{margin-top:6px;color:#7287a3;font-size:10px;line-height:1.3}
body.crm-inbox-active .crm-history-tools{padding:0 0 2px;font-size:10px}
body.crm-inbox-active .crm-history-tools small{display:inline-block;max-width:100%;margin:0;padding:5px 12px;border-radius:18px;background:#ffffffc9;color:#687da0;font-size:10px;box-shadow:0 2px 6px #4a749014}
body.crm-inbox-active .crm-message-media{max-width:100%}
body.crm-inbox-active .crm-message-video-card{max-width:100%;margin:0}
body.crm-inbox-active .crm-message-document{max-width:100%;background:#f1f7fa;border-color:#dde9ee;border-radius:10px}
body.crm-inbox-active .crm-attention-bar{padding:8px 12px;font-size:11px;gap:8px;background:#f0f9f9;border-top-color:#dfeded;color:#2e6370}
body.crm-inbox-active .crm-attention-bar:has([data-crm-join]){margin:8px;padding:11px 12px;border:1px solid #d8ebe9;border-radius:12px;background:linear-gradient(110deg,#f9fcff,#eefaf5);box-shadow:0 3px 12px #3875660b}
body.crm-inbox-active .crm-attention-bar .btn{font-size:11px}
body.crm-inbox-active .crm-signature-toggle{font-size:11px}
body.crm-inbox-active .crm-chat-composer{padding:10px 12px 12px;gap:9px;background:linear-gradient(#f8fbff,#fff);border-top:1px solid var(--crm-line);grid-template-columns:38px minmax(0,1fr) auto!important}
body.crm-inbox-active .productivity-tools{align-items:center;gap:7px 10px;padding:0 0 9px;min-height:36px;border-bottom:1px solid var(--crm-line);color:#68809e;flex-wrap:wrap}
body.crm-inbox-active .productivity-tools label{font-size:10px}
body.crm-inbox-active .productivity-tools select{padding:6px 7px;border-color:#dce7f0;border-radius:9px;background:#fff;color:#2b4b6a;font-size:10px}
body.crm-inbox-active .productivity-quick-line{font-size:9px}
body.crm-inbox-active .productivity-quick-trigger{padding:5px 7px;border:1px solid #dce8f7;border-radius:8px;background:#f0f7ff;text-decoration:none;color:#3e659c}
body.crm-inbox-active .productivity-tools .gio-composer-action .gio-button{min-height:30px;padding:6px 10px;border-radius:10px;background:linear-gradient(135deg,#6d61e8,#5041ca);color:#fff;font-size:11px;box-shadow:0 3px 8px #6254d527}
body.crm-inbox-active .crm-send-preferences{margin-left:auto;gap:8px}
body.crm-inbox-active .crm-emoji-control .crm-emoji-toggle{width:28px;height:28px;font-size:21px;line-height:28px;color:#294478}
body.crm-inbox-active .crm-upload-button{width:36px;height:43px;background:transparent;border:0;border-radius:10px;color:#325581}
body.crm-inbox-active .crm-upload-button:hover{background:#eaf3ff;transform:none}
body.crm-inbox-active .crm-composer-input>textarea{height:45px;min-height:45px;padding:12px 13px;border:1px solid #dfeaf5!important;border-radius:12px;background:#fff!important;color:#1d3454;resize:vertical;font-size:12px}
body.crm-inbox-active .crm-composer-input>textarea::placeholder{color:#7d90ab}
/* Keep a legible label: the existing note/reply controller updates this button's text. */
body.crm-inbox-active .crm-chat-composer>.crm-send-button{height:45px!important;min-width:86px!important;width:auto!important;padding:0 15px!important;border-radius:12px!important;font-size:12px!important;background:linear-gradient(135deg,#029998,#007a7b)!important;color:#fff!important;box-shadow:0 4px 10px #00888b26}
body.crm-inbox-active .crm-chat-composer>.crm-send-button:hover{background:linear-gradient(135deg,#008985,#006864)!important}
body.crm-inbox-active .crm-context-head{display:grid;grid-template-columns:50px minmax(0,1fr);align-content:center;align-items:center;column-gap:12px;row-gap:5px;min-height:97px;padding:17px 16px 13px;border:0;background:transparent}
body.crm-inbox-active .crm-context-head>.crm-avatar{grid-row:1/3;width:50px;height:50px;flex-basis:50px;font-size:18px}
body.crm-inbox-active .crm-context-head h2{font-size:15px;line-height:1.4;letter-spacing:-.25px;margin:0;color:var(--crm-ink)}
body.crm-inbox-active .crm-context-head>small{grid-column:2;color:var(--crm-muted);font-size:11px}
body.crm-inbox-active .crm-context-tabs{margin:0 10px 8px;padding:0;gap:2px;border-bottom:1px solid var(--crm-line)}
body.crm-inbox-active .crm-context-tabs button{padding:11px 5px;font-size:11px;color:#5a7296;font-weight:500;border-bottom:2px solid transparent}
body.crm-inbox-active .crm-context-tabs button.selected{border-bottom:2px solid #009597;color:#00848b;font-weight:750}
body.crm-inbox-active .crm-contact-card,body.crm-inbox-active .crm-context-section{margin:8px 10px;padding:12px;border:1px solid var(--crm-line);border-radius:12px;background:linear-gradient(135deg,#fff,#fcfdff);box-shadow:0 2px 6px #355b8806;font-size:11px;line-height:1.5}
body.crm-inbox-active .crm-contact-card h3,body.crm-inbox-active .crm-context-section strong{margin:0 0 8px;font-size:13px;color:var(--crm-ink);font-weight:750;line-height:1.45}
body.crm-inbox-active .crm-contact-data{margin:0;padding:0;display:grid;grid-template-columns:54px minmax(0,1fr);gap:8px 9px;border:0;border-radius:0;background:none;box-shadow:none;font-size:11px;line-height:1.5}
body.crm-inbox-active .crm-contact-data dt{color:#6f85a2}
body.crm-inbox-active .crm-contact-data dd{color:#415e87;min-width:0}
body.crm-inbox-active .crm-context-section p{font-size:11px;color:#697f9f;line-height:1.55;margin:7px 0 0}
body.crm-inbox-active .crm-context-section select{min-height:34px;height:auto;padding:7px 9px;border:1px solid #dbe7f2;border-radius:8px;background:#fff;color:#304d73;font-size:11px}
body.crm-inbox-active .crm-context-section-head strong{margin:0}
body.crm-inbox-active .crm-context-section-head .btn{min-height:27px;padding:5px 9px;border-radius:8px;border-color:#dfe9f4;color:#3b527b;background:#fff;font-size:10px;box-shadow:0 2px 5px #41688c0a}
body.crm-inbox-active .crm-assigned-tags{gap:5px;margin-top:9px}
body.crm-inbox-active .crm-tag-chip{border-radius:7px;padding:5px 7px;background:#e3f8ef;color:#28615a;font-size:10px;max-width:100%;white-space:normal}
body.crm-inbox-active .crm-agent-section,body.crm-inbox-active .gio-summary-card{background:linear-gradient(125deg,#f7f6ff,#f4faff);border-color:#e6e7f8}
body.crm-inbox-active .crm-agent-section>strong::before,body.crm-inbox-active .gio-summary-card>strong::before{content:'✦';color:#199ea7;margin-right:6px;font-size:15px}
body.crm-inbox-active .gio-summary-card .text-link{display:block;width:100%;margin-top:9px;padding:8px;border:0;border-radius:8px;background:#d6f0f0;color:#146973;text-align:center;font-size:11px}
body.crm-inbox-active .crm-context-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:8px 10px;padding:12px;border:1px solid var(--crm-line);border-radius:12px;background:#fff}
body.crm-inbox-active .crm-context-actions>strong{grid-column:1/-1;font-size:12px;color:var(--crm-ink);margin-bottom:2px}
body.crm-inbox-active .crm-context-actions .btn{min-width:0;min-height:34px;padding:7px 5px;border:0;border-radius:8px;font-size:10px;white-space:normal;line-height:1.4;background:#dcf5ef;color:#176d68;box-shadow:none}
body.crm-inbox-active .crm-context-actions .btn:last-child{background:#e3edff;color:#4066b9}
body.crm-inbox-active .crm-inbox-shell :is(button,input,select,textarea):focus-visible{outline:2px solid #209bb1;outline-offset:2px}
body.crm-inbox-active .crm-inbox-shell [hidden]{display:none!important}
@media(max-width:1450px) and (min-width:1251px){body.crm-inbox-active .crm-inbox-shell{grid-template-columns:minmax(245px,.95fr) minmax(350px,1.55fr) minmax(260px,.85fr)}body.crm-inbox-active .crm-list-heading strong{font-size:18px}body.crm-inbox-active .crm-list-heading small{font-size:10px}body.crm-inbox-active .crm-inbox-list-head{padding:15px 12px 12px}body.crm-inbox-active .crm-inbox-count{font-size:12px}body.crm-inbox-active .crm-count-total{font-size:18px}}
@media(max-width:1250px){body.crm-inbox-active .crm-inbox-shell{grid-template-columns:minmax(265px,.75fr) minmax(0,1.6fr);gap:8px}body.crm-inbox-active .show-contact .crm-inbox-context{overflow-y:auto;top:8px;bottom:8px;right:8px;border-radius:14px;background:#fff;border:1px solid var(--crm-line);height:auto;z-index:6}body.crm-inbox-active .crm-context-head{padding-right:42px}body.crm-inbox-active .crm-inbox-list-head{padding-left:13px;padding-right:13px}body.crm-inbox-active .crm-list-heading strong{font-size:19px}}
@media(max-width:760px){body.crm-inbox-active .topbar{height:60px;flex-basis:60px}body.crm-inbox-active #main{padding:0}body.crm-inbox-active .crm-inbox-shell{grid-template-columns:minmax(0,1fr);gap:0}body.crm-inbox-active .crm-inbox-list,body.crm-inbox-active .crm-inbox-chat{border:0;border-radius:0;box-shadow:none}body.crm-inbox-active .crm-inbox-list-head{padding:17px 16px 12px}body.crm-inbox-active .crm-list-heading strong{font-size:22px}body.crm-inbox-active .crm-source-filter{display:flex}body.crm-inbox-active .crm-chat-header{padding:10px;min-height:90px;gap:8px}body.crm-inbox-active .crm-chat-header>.crm-avatar{width:40px;height:40px;flex-basis:40px;font-size:16px}body.crm-inbox-active .crm-chat-person strong{font-size:14px}body.crm-inbox-active .crm-chat-header .status-badge{padding:5px 7px}body.crm-inbox-active .crm-chat-messages{padding:12px}body.crm-inbox-active .communication-message{max-width:90%;padding:9px 11px}body.crm-inbox-active .communication-message p{font-size:13px}body.crm-inbox-active .crm-chat-composer{padding:8px;grid-template-columns:30px minmax(0,1fr) auto!important;gap:6px}body.crm-inbox-active .crm-upload-button{width:30px!important}body.crm-inbox-active .crm-chat-composer>.crm-send-button{min-width:66px!important;width:auto!important;padding:0 9px!important;font-size:11px!important;border-radius:11px!important}body.crm-inbox-active .crm-chat-composer>.crm-send-button span{display:inline}body.crm-inbox-active .productivity-tools{gap:6px;padding-bottom:7px}body.crm-inbox-active .productivity-tools .productivity-quick-line{display:block;max-width:100%;font-size:9px}body.crm-inbox-active .crm-send-preferences{margin-left:auto}body.crm-inbox-active .show-contact .crm-inbox-context{top:0;right:0;bottom:0;width:calc(100% - 34px);border-radius:13px 0 0 13px}body.crm-inbox-active .crm-inbox-list-head .crm-count-total{font-size:22px}}